Support
Definition: Support is a service that is provided to business users in order to resolve basic questions to advanced systemic or technical issues.
What This Means: User questions are to be resolved via a well defined and managed support process. The timely resolution of user support questions instills confidence and buy in.
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- A-V
- Abstract
- Acceptable Use Policy
- Account Name
- Accountability Reports
- Action Reports
- Actionable Data
- Active Only
- Ad Hoc Query
- Administration Manual
- Administrator Security Role
- Adware
- After Action Review
- Agent
- Algorithm
- American Productivity and Quality Center (APQC)
- Anti-Adware
- Anti-Spyware
- Anti-Virus Software
- API (Application Programming Interface)
- Application
- Application Layer
- ASCII
- ASP (Application Service Provider)
- Assessment
- Associated Link
- Asynchronous
- ATM
- Atomic
- Attribute
- Audit Report
- Audit Trail
- Authentication
- Authoritative Data Source
- Authoritative Provider
- Authorization
- AYP (Adequate Yearly Progress)
- Back Office
- Back-Up
- Balanced Scorecard
- Bandwidth
- Batch
- Beta Testing
- BI (Business Intelligence)
- Big Data
- BIOS
- Bits Per Second (or bps)
- Blog
- Bluetooth
- Boolean Data
- Bread Crumbs
- Broadband
- Browser (or Web browser)
- Business Continuation Plan
- Business Rule Logic
- Business Rules
- Cable Categories
- Cache
- CAD
- CD-ROM
- CD-RW
- Certification
- Certify
- Change Data Capture (CDC)
- Change Implications
- Change Order
- Change Type
- Choreography
- Chromebook
- Client/Server
- Cloud
- COBOL
- Code
- Collection
- Collection Burden
- Collection Item
- Collection Method
- Collection Name
- Collection Number
- Collection Set
- Collection Type
- Collection Window Closing Date
- Collection Window Opening Date
- Column
- Column Description
- Column Format
- Committee
- Common Core State Standards
- Common Data Definition
- Common Elements
- Community of Interest
- Community of Practice
- Compliance Report
- Computer Security
- Confidential Data
- Confidentiality
- COTS (Commercial Off-the-Shelf)
- CourseWalk
- Coverage Period End Date
- Coverage Period Start Date
- CRM (Customer Relationship Management)
- Cross-Collection Clean-Up Window Closing Date
- Cross-Collection Clean-Up Window Opening Date
- Crosswalk
- Crosswalking
- CSV (Comma Separated Value)
- Curriculum
- Cyber-Safety
- Cycle Time
- D3M (Data-Driven Decision Making)
- D3M Framework
- Dashboard
- Data Access And Management Policy
- Data Architecture
- Data Backup
- Data Dictionary
- Data Governance
- Data Governance
- Data Grid View
- Data Length
- Data Management
- Data Manipulation Language (DML)
- Data Model
- Data Object
- Data Quality
- Data Quality Rules
- Data Source
- Data Steward
- Data Store, Database, Data Warehouse, Data Mart, Anaylsis Database
- Data Type
- Database
- Database Software Title
- Database Software Version
- Database/Instance Name
- DataSpecs
- DBA (Database Administrator)
- DBMS (Database Management System)
- Decision Dupport System
- Default Value
- Detail Level
- DHCP
- Dial-Up Service
- Dictionary Element
- Digital
- DIMM
- Directory Service
- Disaster Prevention and Recovery
- Display Name
- Distance Learning
- Domain Name Service
- DOS
- Download
- DPI
- DSL
- Due Date
- DV Tape
- DVD
- DVD-R
- DVD-RAM
- DVD-RW
- Early Warning System
- Ed-Fi
- EDEN (Education Data Exchange Network)/EDFacts
- EDFacts
- EDFacts Shared State Solution (ES3)
- EDI (Electronic Data Interchange)
- Editor Security Role
- Effective Date
- Element
- Element Categorization
- Element Name
- Element Type
- Email
- Email Attachment
- Encryption
- Enterprise
- Entity Relationship Diagram
- Environment
- ERP (Enterprise Resource Planning)
- ESP Administrator Security Role
- ESP Staff Application Role
- Ethernet
- ETL (Extract, Transform, Load)
- Event
- Expansion Card
- Expected Number of Respondents
- Expiration Date
- Extensibility
- Extension
- External Researcher
- External Source
- Fail Over
- FAQ
- FEP (Fluent English Proficient)
- FERPA (Family Educational Rights and Privacy Act)
- Field Name
- Field Name(s) to associate with Rule
- File Server Name
- File Sharing
- Filter
- Firewall
- Firewire
- Flash Drive
- Flat Panel Display
- Flipped Learning
- For-profit and nonprofit education management organizations (EMOs)
- Format
- Formula
- Front-End Processor
- FTP
- Fuzzy Logic
- Gap Analysis
- GHz
- GIF
- Gigabit
- Gigabyte (GB)
- GIS
- Google
- GPS (Global Positioning System)
- Growth Model
- GUI
- GUID (Globally Unique Identifier)
- Hard Drive
- HDTV
- Home Page
- Honeypot
- Horizontal Interoperability
- Hot Back-Up Site
- Hotspot
- HP
- HTML (HyperText Markup Language)
- HTTP (HyperText Transfer Protocol)
- HTTPS (HyperText Transfer Protocol Secure)
- Identity Management
- Identity theft
- IEP (Individualized Education Plan)
- IM
- IMAP
- Inbox
- Incident response
- Index
- Indicator
- Information Systems Architecture (ISA)
- Information technology
- Infrasturcture
- Inkjet Printer
- Insecure Network Services
- Integrated Notification System
- Internet
- Internet Service Provider (ISP)
- Internet Tools CD
- Internet2
- Interoperability
- Intrusion Detection
- IP
- IP Address
- ISDN (Integrated Services Digital Network)
- ISInsight
- ISO 9000
- IT
- IT Roadmap
- Item Dictionary
- Item List
- Item Number
- Kbps
- Kerberos password
- Key Data Element Code (KEY)
- Keychain drive
- Kilobyte (KB)
- Knowledge Management
- KPI (Key Performance Indicator)
- Lagging Indicator
- LAN (Local Area Network)
- Laser Printer
- LCD
- LDAP (Lightweight Directory Access Protocol)
- LEA (Content Area Specialist Application Role)
- LEA (Local Education Agency)
- LEA Data Staff Application Role
- Leading Indicator
- Legacy System
- Level 1, 2, 3 Support
- Level 1, 2, 3, Business Rules
- Link
- Link Description
- Link Notes
- Link URL
- Linux
- Liquidity
- List of Field Names
- Listserv
- Logical Data Model
- Login
- LoginID
- Longitudinal Data
- Longitudinal Data System
- Longitudingal Data Store
- MAC Address
- Machine Language
- Magneto-Optical (MO) Drive
- MailID
- Mainframe
- Malcolm Baldrige National Quality Award
- Malware
- Mandate
- Mapping
- Master
- Master Person Index (MPI)
- Max Value
- Max Yield Data
- Mbps
- Megabyte (MB)
- Metadata
- MHz (MegaHertz)
- Middleware
- MIME type
- Min Value
- Mobile Learning
- Modem
- Month Collected
- Month Reported
- Moobilenet, MoobilenetX
- MOOC – Massive Open Online Course
- MOTS (Modified Off-the-Shelf)
- MP3
- MPEG-1, MPEG-2, MPEG-3, MPEG-4
- Multimedia
- NAM
- NAR
- National Transcript Center (NTC)
- NCES (The National Center for Education Statistics)
- NCES Category Name
- NCES Domain Name
- NCES Element ID
- NCES Element Number
- NCES Option Set
- NCES Related Categories
- NCES Section Name
- NCLB (No Child Left Behind)
- NEDM (National Education Data Model)
- Nest Level
- Netiquette
- Network
- Network Security
- Network Topology
- Newsgroup
- NIC
- NOC
- NOS
- NRP (Network Resource Planning)
- NSF
- OCR
- ODBC (Open Database Connectivity)
- ODS (Operational Data Store)
- Office
- Official Data
- OLAP (Online Analytical Processing)
- Open Architecture
- Open Email Relay
- Open Source
- Open Source
- Open Standards
- Operating System Patches
- Option
- Option Set
- Order
- OS (Operating System)
- OS X
- Other Documentation
- Output
- Output Item
- Output or Report Name
- Packets
- Parent
- Password
- PCS
- PDA
- PDBMI (Performance-Based Data Management Inititative)
- PDF
- Periodicity
- Personal Information
- PESC (Postsecondary Electronic Standards Council)
- Pharming
- Phishing
- Phone
- Physical Computer Security
- Physical Data Model
- Pilot Program
- Platform
- Platform Dependent
- Podcasting
- Politimetrics
- POP
- Portal
- Portlet
- Post
- PPM 200-45
- PPP
- Precision
- Presentation Layer
- Primary Key
- Primary Key Order
- Privacy Restriction
- Process Management
- Profile Report
- Prompt
- Protocol
- Provide
- Proxy Server
- Publish
- Pull Technology
- Push Technology
- RAID (Redundant Array of Independent Disks)
- RAM
- Rank
- Read Only Security Role
- Real Time
- Relational Database/RDS (Relational Data Store)
- Reliability
- Remote Access
- Repeatable
- Report
- Report Manifest
- Report Manifest ID
- Report Number
- Report Set
- Reporting Data Store
- Repository
- Repository Description
- Repository Name
- Repository Table
- Repository Type
- Request
- Required
- Response
- RFI
- RFP (Request for Proposals), RFO (Request for Offers), RFI (Request for Information)
- Risk Mitigation
- ROM
- RSS
- RSS (Really Simple Syndication)
- RTF
- Rule Description
- Rule Detail Message/Description
- Rule ID
- Rule Name
- Rule Official Message/Summary Description
- Sandbox
- Scanner
- SCED (School Codes for the Exchange of Data)
- Schema Name
- School Content Area Specialist Application Role
- School Data Staff Application Role
- School Improvement Grant (SIG)
- Scope
- Scorecard
- SCORM (Sharable Content Object Reference Model)
- SCSI
- SEA (State Education Agency)
- Search Dictionary
- Section Number
- Security
- Security Alerts
- Server
- Server Process Identifiers (SPID)
- Session Layer
- Severity
- SGML
- SharePoint
- Short Name
- SIF (Schools Interoperability Framework)
- SIF Element Description
- SIF Element Name
- SIF Implementation Specification
- SIF Object Name
- SIF Task Force
- SIF Version
- SIF Work Group
- SIF_Ack
- SIF-certified
- SIF-complaint
- SIFA (Schools Interoperability Framework Association)
- SIFA University
- SIMM
- Single Sign-On
- SIS (Student Information System)
- Site License
- Six Sigma
- SLA
- SMTP
- SOA (Service Oriented Architecture)
- SOAP (Simple Object Access Protocol)
- Social Media
- Software
- Software as a Service (SaaS)
- Software Patches
- Source
- Source Code
- Spam
- Spam Filtering
- SPARC
- Specifications
- SPED (Special Education)
- SPEEDE/ExPRESS
- Spyware
- SSL
- Staging Data Store
- Standards
- State Alias
- State Content Area Specialist Application Role
- State Data Staff Administrator Application Role
- State Number
- State Report Manager (SRM)
- Statistical Report
- Status
- Storage Location
- Structured Query Language (SQL)
- Student Identifier
- Student Record
- Student Transcript
- Support
- Synchronous
- System
- System Redundancy
- T1 Line
- Table Description
- Table Field
- Table Name
- Table Title
- Table Type
- Target Audience
- TCO
- TCP
- TCP/IP (Transmission Control Protocol/Internet Protocol)
- Telecommute
- Terabyte
- Test Environment
- Thin Client
- TIFF
- Time Per Respondent
- Title I
- Title III
- Trailing Indicator
- Transactional Data
- Transactional Data Store
- Transactional Software
- Transactional Software
- Transformation Rules
- Tree View
- Trigger
- Trojan
- UI (User Interface)
- Unix
- Unofficial Data
- Update Schedule
- Upload
- Upload Template
- UPS
- URL
- USB
- USB Keychain
- User Acceptance Testing (UAT)
- Value-Added Model
- Version
- Vertical Interoperability
- Vertical Reporting Choreography
- Video Conference
- Virtualization
- Virus
- VLAN
- VoIP (Voice Over IP)
- VPN
- VRAM
- VRML
- VSAM (Virtual Storage Access Method)
- Vulnerability Scanning