Knowledge Management


Definition: Knowledge management is a systematic process for identifying, capturing, organizing, sharing, transferring, adapting, and using data, information, knowledge, and best practices that exist in organizations.

What This Means: The estimate from businesses is that only 20% of all valuable knowledge is explicit, 80% is tacit. Tacit knowledge is best conveyed person-to-person through dialog, conversations, stories, etc. Education agencies, especially in their information management have undocumented processes that have been developed by, are managed by, or are known by single individuals. Development of a comprehensive metadata dictionary and/or an ISInsight data map are examples of processes that document this tacit knowledge.


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