Process Management

Definition: Process management is the focus on how activities are performed across an organization, without being bound by organizational structure.

What This Means: See APQC. Most education agencies are functionally managed, e.g., food services, finance, instruction, HR, etc. Many processes are cross-functional, e.g., hiring personnel, professional development. Process management activities focus on defining a process, establishing responsibilities, evaluating process performance (metrics for measurement are important), and identifying opportunities for improvement.

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