Malcolm Baldrige National Quality Award

 

Definition: The Malcolm Baldrige National Quality Award was authorized by Congress and initiated by APQC to recognize quality in American businesses. Education winners are now included.

What This Means: Criteria include leadership; strategic planning; student, stakeholder, market focus; measurement, analysis, and knowledge management; workforce focus; process management; and organization performance results.

 

Need another definition?

Please select from the menu above