American Productivity and Quality Center (APQC)


Definition: The American Productivity and Quality Center (APQC), is a nonprofit organization focused on helping all organizations adapt to changing environments through benchmarking and metrics, best practices, knowledge management, performance improvement, and professional development.

What This Means: The APQC has targeted improvement in education in this century. Its founder, Dr. C. Jackson Grayson, Jr., has been recognized as the leader in organizational improvement through benchmarking, process improvement, knowledge management, and quality and productivity tools. APQC and Grayson originated the Malcolm Baldrige National Quality Award.


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